CloudPay Support

All cloudpay frequently asked questions are here.

There are things we can assist you with and other thing we have no control over, and only Revenue can assist with.

This document will explain the difference

With PAYE Modernisation the new starters process has changed. You now have to inform Revenue of new starters and request a new RPN for them.

For PAYE Modernisation, the P45 process has changed. You only need to include a leave date for the employee.
Pay the employee in the Payroll screen (Before entering a leave date), if you need to.
Click the Leaver button in the employee screen as usual and enter a leave date and update the employee.

If an employee that previously left employment is being re-employed at the same company, please follow the procedure outlined here.

Revenue uses Digital Certificates to ensure that data is securely transmitted to their servers and that only permitted users can submit information. This guide shows you haw to import your digital certificate, or replace an expired one.

Employee tax credits and other tax information is retrieved from the Revenue server by using RPNs. This explains how the process works, and why your employee tax liability may not be what you expect.

When you submit your payroll to Revenue, the Revenue server will return information to let you know whether the submission went through okay.

Sometimes you may need to make corrections to past payments. For example, an incorrect PRSI class may have been used, or a bonus was not processed.

Corrections can be made to the current year and also previous years.

Elements and deductions, like pensions, bike to work, maternity pay etc, can be easily set up using the Quick Setup facility, or manually using the elements and deductions grids.

How to change payment frequency and the effects this may have if done mid-year

How to process annual leave, days off and bank holidays

Setting up taxable benefits, such as company cars or vans, for employees where they receive a personal benefit.

The Cycle to Work Scheme (also known as the Bike to Work Scheme) is a tax incentive program designed to encourage employees to cycle to work. Under this scheme, employers can purchase new bicycles and safety equipment for their employees. The benefit is not taxable, and employees repay the cost through regular instalments deducted from their gross salary. The scheme covers various types of bicycles, including cargo bikes, pedelecs, and e-bikes, up to specified limits

The Tax Saver Ticket Scheme allows employers to purchase monthly or annual commuter tickets on behalf of their employees. These tickets cover bus, rail, and the Luas tram system. Employers can save PRSI, while employees benefit from tax, PRSI, and USC savings, resulting in a reduction in travel costs

Salary sacrifice is an agreement between an employer and an employee. The employee agrees to reduce their pre-tax annual salary usually in exchange for non-cash benefits, such as goods or services. The impact on tax and PRSI contributions depends on the pay and non-cash benefits involved.

Maternity Benefit is a payment made to people who are on maternity leave from work and covered by social insurance (PRSI). Employees who are eligible for full-rate Maternity Benefit, will receive a payment each week for 26 weeks (156 days). Employees already receiving certain social welfare payments, may qualify for half-rate Maternity Benefit. Maternity benefit can be taxed through payroll.

Paternity Benefit is a payment for employed and self-employed people who are on paternity leave from work and covered by social insurance (PRSI). It is paid for two weeks and is available for any child born or adopted on or after 1 September 2016. Employees can start paternity leave at any time within the first 26 weeks after the birth or adoption. Paternity Benefit is usually paid directly into the employee's current or deposit account at your bank or building society. Employees may continue to be paid in full during their paternity leave

PRSAs (Personal Retirement Savings Accounts) are one of the most common pension schemes in Ireland. This shows you have to set them up in CloudPay

Constructions workers can avail of their own industry pension scheme called a CWPS.

More information can be found here: https://www.cwps.ie/

How to set users up in Cloudpay, so that different people can access different companies.

How to get the data you need from Cloudpay. As well as a large selection of pre-written reports, there is also a data extract utility for custom extracts.

When you have processed payments in Cloudpay, it is possible to transfer funds directly into your employees' bank accounts by creating a bank file. This is done by creating either a SEPA or Paypath file.

If you are having problems with Employment IDs or RPNs, please see if this guide has the solution.

If you are an agent and wish to use a TAIN digital certificate for all of your clients, please use these instructions.

Instructions on how to move payroll data from Thesaurus Payroll to Cloudpay

Sometimes when you set up an employee, they do not appear in the Payroll screen grid. This explains why.

Cloudpay has a selfll service facility where employees can log into www.timesheets.ie to view their payslips and enter timesheets etc.

Here is how to set up online payslips

Cloudpay has a facility where employees can enter their own timesheets via https://www.timesheets.ie to be uploaded to Cloudpay.

Detailed information on how Cloudpay calculates PAYE, PRSI and USC and how you can check your figures.

During the Covid Pandemic, the Irish Government made available a series of Covid Subsidy schemes. Each successive scheme replaced the previous one.

The sheer complexity of these many schemes necessitated multiple significant changes to Cloudpay.

This documents those schemes, and the reconciliation processes required to operate them.

To connect to the Revenue server, rather than enter a username and password, instead you will need a digital certificate.

Revenue can expire digital certificates, meaning that anything that relies on them will suddenly stop working. This means that the certificate has to be frequently replaced.

This shows how you can get your Digital Certificate from ROS.ie

Solve digital certificate problems

Find solutions to problems with RPNs.

Why we do not provide telephone support

PAYE Modernisation Explained