Problems downloading and installing solved

Introduction

Sometimes our downloads are blocked by the Edge web browser. This typically happens after we have released an update or new version and Microsoft have not yet updated their records with the new file.

After each update we report the download as safe.

If you continue to have problems with the download, despite following the instructions below, we suggest using a different browser, such as Chrome, or to move to our online payroll software, Cloudpay. With Cloudpay you never again need to run updates as this is all done for you. If you would like to move to Cloudpay, please email support@payback.ie and we can transfer your licence and payroll data.

How to stop Edge from blocking the download

If when you try to download Payback the message opposite is displayed, it means that the Edge web browser has incorrectly determined that the file may be a threat. Every time we issue a new release, we have to report it to Microsoft to stop this message appearing.

Unfortunately, Microsoft may take a while to update their records, so this message appears.

Step one: Allowing the download.

If you hover your mouse over the message, then in the right hand side three dots appear.

Select the three dots and a sub-menu will appear with 'Keep' as an option.

Note that it is not the top three dots, but the one next to the message you should click

Step two: Allowing the download

Another box will appear, with the options Delete and Cancel.

There is also a link that says Show More. Please click this link.

Step three: Allowing the download

When you have clicked the link, three options appear.

Select 'Keep Anyway'

Step four: Allowing the download

Now you will be able to download and install Payback.

Click 'Open File' to begin the installation process

Try out a fully functional version of Payback. You can process payroll for all your employees for 2 pay periods.

Try Now

Visit our secure webstore

Buy Now

Download a Free Trial

Get started with a free trial. You can process two full payments and be confident that Payback does everything you require at no risk.

Free Trial