Click to download the latest software update

If you have any support issues with Payback, the first thing to check is that you're running the latest version. You can see the version number at the top of the screen in Payback. If you don't have the current version, then you can download it here. This is an update for existing customers only.

(NOTE: If an older version is being downloaded, please clear your web browser cache)

External web link - https://www.cloudpay.ie/downloads/setup.exe
Update Instructions


NOTE: Do not uninstall your existing version of Payback.

1. Backup your payroll data (Click 'Admin' on the left, and then 'Backup')
2. Exit from Payback
3. Download the update and when prompted click 'Run'
4. This will start the Payback installation wizard. Proceed through each step by clicking 'Next'
5. Start up Payback
6. Payback will automatically detect your payroll data and copy it across
7. Check that the version number at the top of the Payback screen is the latest version
8. Check that your payroll data is correct and up-to-date

If you can not see your data after running the update, make sure that you have the correct payment frequency and department etc selected. If you still can not see your data, restore using the back up you took in step one above.

While the new version is installing, if a pop-up box appears with an error message or saying that Payback is still running, please restart your computer, logging in as an administrator, and then try running the update again.

If other error messages still appear during the installation process (such as I/O errors or writing to disk errors), check that you do not have virus software running that is preventing the installation. You may have to temporarily disable your virus software.

User Manual

This is the PDF (Adobe Acrobat) version of the Payback user manual. It describes in detail every task and scenario you are likely to encounter in the software.

External web link - http://www.payback.ie/downloads/usermanual.pdf

Payback UK version

The HMRC recognised 2023/24 UK version of Payback Payroll, with new 6 Jan 2024 NI rates

External web link - https://www.cloudpay.ie/downloads/setupuk.exe

Reports and Training Edition

The 2024 Payback Training and reports edition is now available for years 2023 and earlier, and can be downloaded from here.

External web link - https://www.cloudpay.ie/downloads/train.exe