We can help with the following

• Setting up companies
• Setting up employees
• Processing payments
• Reports
• Bank files (to an extent *)
• Email Payslips (to an extent **)
• Making payroll submissions to Revenue
• Corrections to payments
• Leavers, Starters and re-employing
• Setting up Elements and deductions, such as pensions, cycle to work etc
• Setting up additional users
• Payslip calculations
• Changing payment frequency
• ... and many others.

 * If your file does not load, we can help if an error message is provided from the bank with the reason the file has failed. We cannot help with unspecified errors such as 'It didn't work' or 'it failed' etc.

** Payslips are sent by our dedicated email server. We can not control whether an incorrect email address has been entered, or if the recipient's mail server has either bounced the email or put it in spam.

We are unable to help with the following

Digital Certificate errors such as:

• No active link between Agent TAIN and Employer Registration Number.
• Agent does not have appropriate permissions.
• Cert does not have appropriate permissions.
• Unauthorised request: ROS Digital Certificate has expired.
• Unauthorised request: Invalid ROS Digital Certificate provided.
• Unauthorised request: Employer Registration Number and ROS Digital Certificate must be linked.

If you have a problem with your digital certificate. Please check that you are using the correct digital certificate for Cloudpay. Revenue will probably ask is ROS is working for you. It is possible to have a different certificate in ROS to what is in Cloudpay so please make sure that you are using the correct, most up to date certificate in cloudpay.

We have no control over digital certificates and how they are issued. We frequently have customers tell us that Revenue have informed them that it is a 'Payroll Software Problem' if any of the above message appear. IT IS NOT!

Whenever one of the above messages have appeared, the solution has always come from Revenue. The Revenue agent will fix the problem and issue a new digital certificate. 

Our guide to digital certificates is here: Digital Certificates

RPN Problems such as:

• RPNs appearing for Employees that have ceased employment
• Incorrect RPNs for Employees
• Year to Date figures appearing for employees that have not ceased employment during the year
• Deleting RPNs from the Revenue server
• No RPN appearing for an employee where their employment has been registered.

Revenue will only deal with the Employee for the employee's RPNs. It is up to the employee to register their first employment in the State so that an RPN will be issued. If an RPN has incorrect tax credits, then it is up to the Employee to resolve this with Revenue. Revenue will not discuss employee tax details with their employer or payroll software provider. Once the correct RPN has been selected for the Employment ID, everything else is outside of our control.

We absolutely have no control over what details are in RPNs.

Our employment ID and RPN guide is here: Importing RPNs