Click to download the latest software update
If you have any support issues with Payback, the first thing to check is that you're running the latest version. You can see the version number at the top of the screen in Payback. If you don't have the current version, then you can download it here. This is an update for existing customers only.
(NOTE: If an older version is being downloaded, please clear your web browser cache)
1. Backup your payroll data (Click 'Admin' on the left, and then 'Backup')
If you can not see your data after running the update, make sure that you have the correct payment frequency and department etc selected. If you still can not see your data, restore using the back up you took in step one above.
While the new version is installing, if a pop-up box appears with an error message or saying that Payback is still running, please restart your computer, logging in as an administrator, and then try running the update again.
If other error messages still appear during the installation process (such as I/O errors or writing to disk errors), check that you do not have virus software running that is preventing the installation. You may have to temporarily disable your virus software.